Submitting details using the Ockto app
For some properties, you can respond using the Ockto app on your phone. This app allows you to share your details with Vesteda digitally, easily and securely. This means you no longer need to collect and upload documents yourself.
Vesteda uses Ockto solely to verify your personal and income details. Your data is processed securely and your privacy is well protected. Read more about this in our privacy statement.
Ockto is not yet available for all properties. If Ockto is not an option when applying, you can submit your details manually. The use of Ockto is always voluntary.
How does Ockto work?
With Ockto, you can easily retrieve your personal data from government sources, such as your income and personal details. This is the data as recorded by the government.
Ockto is an independent app that securely retrieves this data, with your consent. Ockto then shares this data with Vesteda.
You need DigiD
Start well prepared
You need your DigiD to use the Ockto app. This is why we ask you to check in advance that you have the correct login details.
It is not possible to log in using the DigiD app. You need a username and password. Have you forgotten your username or password? If so, please read the information on how to reset them.
Benefits of Ockto
The benefits of using Ockto include the following:
- Vesteda receives only the information required to assess your tenancy application;
- You can submit all the necessary information quickly and easily in one go;
- Your information is submitted via a secure environment;
- You can be sure that the required information has been submitted fully and correctly.
- If you wish to rent with a co-tenant, you can submit your details separately. You do not need to be sitting at the same computer together to do so.
What data is retrieved via Ockto?
Ockto is used to retrieve the information required to assess your application properly. This involves two types of information:
- Personal information
Information required to verify your identity, such as your name, address and date of birth. - Income details
Information that provides details about your income. We use this information to assess whether you meet the income and allocation criteria.
Additional documents
In most cases, Vesteda can obtain all the necessary information required to assess your application via Ockto. In some situations, however, this is not possible because certain information is not (yet) available through government registers. In such cases, Vesteda will ask you to provide additional documents. These are exceptions.
Additional documents
In addition to the information retrieved via Ockto, Vesteda may request additional documents in the following cases:
| Your situation | Additional documents |
|---|---|
| You have a temporary contract or a temporary employment contract | Employer’s statement (no older than three months) |
| You have a residence permit | Copy of a valid residence permit |
| Assessment against priority criteria – key worker | Copy of a recent pay slip |
| Assessment against priority criteria –person leaving social housing | Rent statement from the housing association |
| You are covered by the expat ruling | Pay slip for the purposes of the 30% ruling |
| You wish to supplement your income with savings | Copy of a bank statement |
| You will be renting a regulated mid-market rental property | Housing permit |
| You wish to declare spousal maintenance you receive as income | Bank statement(s) showing proof of maintenance received |
| Your income details have not (yet) been fully registered with the Employee Insurance Agency (UWV) | Additional supporting documents (depending on the situation) |
| When you actually rent the property | Copy of bank card (to set up direct debit) |
Submit your details quickly and safely
How does Ockto work?
Submit your details quickly and safely
- Go to hurenbij.vesteda.com and request a viewing.
- Enter the requested information.
- Scan the QR code. If you don't have the Ockto app yet, you will be redirected to the App Store or Google Play.
- Download the Ockto app onto your phone and open the app.
- Log in with DigiD (twice: MijnOverheid and the Employee Insurance Agency (UWV)), check your collected details and give permission to send them. Please note: “Two-step verification via SMS” must be enabled for this.
- You will be automatically redirected back to your HurenBij environment. Check your details and submit the viewing request.
Good to know
If Ockto is not listed as an option for the property, you can submit your details manually.
Frequently asked questions
Is Ockto safe to use?
Yes. Ockto complies with all current laws and regulations, including the GDPR. Data encryption is of a high standard and your data is never stored on Ockto’s servers. Personal data that you collect using Ockto will only be passed on to Vesteda with your consent.
Do I get priority if I submit my details via Ockto?
No, we assess applications submitted via Ockto or manually in the same way.
I can’t remember my DigiD username and/or password. How can I use the Ockto app now?
You can view your username and change your password via My DigiD or the DigiD app. If you’ve forgotten your DigiD password, you can reset it using the DigiD app, email or text message. You can find out how to do this on the DigiD website.
Is it compulsory to use Ockto for my viewing request?
No, when submitting your viewing request, you can choose whether to submit your details via Ockto or manually. Submitting via Ockto is quicker, however, and you won’t need to provide a copy of your ID, for example.
If I submit my details via Ockto, do I need to provide any further documents?
In most cases, all the information required to assess your application can be retrieved via Ockto. In some situations, however, this is not possible. In such cases, Vesteda will ask you to provide additional documents.
