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Contact with Vesteda

Everything you need to know

About renting from Vesteda

Do you feel most at ease when everything is going smoothly at home? We’ll be happy to help you.

Whether you have a question about property maintenance, want to change the rental contract, or want to have a leaky tap fixed, you’ll easily find the right answer here.

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Tenant's frequently asked questions

Are you a tenant? In that case you can arrange everything yourself via My Vesteda.

How can I request a repair?

You can request a repair for non-urgent matters via My Vesteda.

For urgent malfunctions, call 088 456 16 56 (key 2).

For very urgent malfunctions, you can go to our Disruptions Reporting Line on the above telephone number outside of our office hours.

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I’d like to make changes to my home myself. Is this permitted?

If you want to drill holes in the wall to hang up curtains or replace the toilet seat, you don’t need to ask permission to make minor changes to the property.

However if you want to make major changes, you require written permission to do so. This includes installing a new kitchen or bathroom, installing new inner walls or doors, or laying a laminate floor.

Want to read more about making changes to your rental property? Open the brochure "Guide to renting" via My Vesteda (NL).

Want to submit a request to make changes to your home? Do this online via My Vesteda (NL).

Log into My Vesteda (NL)

I cannot pay my rent (any more). What am I supposed to do?

Do you foresee problems paying your rent? If so, please inform us of this as quickly as possible. You can reach us via our client portal ‘Mijn Vesteda’ or by email at We can then take a look at your options together:

  • In the case of temporary payment problems, we can often reach a payment arrangement.
  • In case of more structural payment problems, we can help you to find a home that is better suited to your current financial situation.
  • If a conversation does not lead to a solution and your payment arrears are more than 30 days, we must report your payment arrears to your municipality from 1 January 2021. The municipality will then invite you for a discussion about debt counseling.

Debt counseling
From 1 January 2021, the "Wijziging van de Wet gemeentelijke schuldhulpverlening" will come into effect. This amendment is intended to prevent a starting debt or rent arrears from growing into a problematic debt. In concrete terms, this amendment means that we - in case of rent arrears of more than 30 days - must transfer your contact details and the amount of the rent arrears to the municipality. The municipality will invite you for an interview. This will temporarily stop our collection procedure. Of course your data will not be transferred just like that. The following steps were taken beforehand:

  • personal contact has been sought with you about the options for ending and preventing payment arrears;
  • you have been made aware of the possibilities for debt counseling;
  • you have received at least one written reminder;
  • you have offered to submit your contact details and rent arrears to your municipality and you have not responded against this.

If you object to informing the municipality, the early identification process will stop and the normal collection procedure will continue.

More information (in Dutch)?

Vroegsignalering (NVVK)

Vroegsignalering (Projectbureau)

Vragen en antwoorden wijziging wet Gemeentelijke Schuldhulpverlening (Rijksoverheid)

Vragen en antwoorden wijziging wet Gemeentelijke Schuldhulpverlening (VNG)

How should I inform you that my marriage or registered partnership has ended?

Getting a divorce or ending a registered partnership?

Please submit a request to change your rental contract via My Vesteda or call us directly at +31 (0)88 456 16 56.

Log into My Vesteda (NL)

Other questions and anwers

Is your question not listed in our top 5? View the list of all frequently asked questions and answers for tenants or scroll down for our contact information.

FAQ tenants

Searching for a home; frequently asked questions

View our top 5 of the most frequently asked questions and their answers.

How does Vesteda calculate this income requirement?

With every rental property on our site, you can see under the heading "Can I rent this property?" what your minimum gross income must be to rent the property. These are our income requirements.

To determine the income requirement per home, we use the table below:

Monthly rentNumber of tenantsGross monthly income
€700 - €1,00014 x the monthly rent
€700 - €1,00024.5 x the monthly rent
more than €1,00013.5 x the montly rent
more than €1,00024 x the monthly rent

Please find below a calculation example:

Suppose you want to rent a property with a monthly rent of € 746.


  • Do you want to rent the property on your own? Then you must earn at least € 746 x 4 = € 2,984 gross per month.
  • Do you have a partner? Then you must jointly earn at least € 746 x 4.5 = € 3,357 gross per month to qualify for this property.
How do I register for a Vesteda rental home?

You can easily register for a Vesteda rental home online. Find the property that suits you and follow the steps you see when you click on 'register'.

Important to know before you register: Vesteda has income requirements. You will find these on the page of the property you are looking at. If you do not meet the income requirements, unfortunately you will not qualify for the home. You will then automatically receive a rejection by e-mail.

Read more about our income requirements

  1. Search the website for your ideal home. Use the search bar and search filters. View the specific property information, such as photos, floor plan, specific features, rental price and income requirements.

  2. Select your preferred home(s) and register for free by clicking the ‘register’ button. You can also choose the save option and continue your search.

  3. Create your free account on the Rent from Vesteda website and fill in your housing requirements and personal details. In a secure environment, fill in more of your details, change your preferences and request your viewing.

  4. Fill in your details as completely as possible. We select the most suitable candidate from all the applications we receive for a property. You will automatically be notified whether your application has been approved and whether or not you can view the property.

  5. Have you viewed the property and would you like to rent it? Indicate this in your account and follow the steps.

    Everything filled in? We check your complete file on the basis of our rental conditions and income requirements. If everything is OK, you will receive a final offer with a request to confirm this.

    We will then make an appointment for the handover of the home and the key, and you will receive the rental contract and your first invoice.

Unit search

How can I view a property?

If you want to take a look at one of our properties, register for free via our website. We select the most suitable candidate from all the applications we receive for a property. Tip: When registering, fill in your property file as completely as possible.

Would you like to be kept informed about Vesteda’s offering of homes? Register for free and create an account. This will allow us to keep you informed about the latest homes on offer, for instance by e-mail.

Register for free ( NL)

I am going to view a property. Which documents do I need to submit?

Are you registered with us and have you been informed that you can view a property? If so, we will ask you to provide us with a number of documents. We use these to verify your income and identity. The rental conditions tell you exactly which documents you need to provide.

Read the rental conditions in full. That way, you will be well prepared to view and perhaps even rent a property.

Terms And Conditions Of The Tenancy Agreement

What is the minimum rental period?

You rent a Vesteda property for a minimum of one year. The minimum notice period is one month.

Other questions and answers

Didn't find the answer you were looking for? Read all frequently asked questions about renting a home at Vesteda.

FAQ house hunters

Contact us

Couldn't find the information you were looking for? We are glad to help you out. Contact us directly.