I want to pay my rent

With direct debit, it is easy to pay the correct rent each month on time without having to think about it.

You receive an authorization form with your rental contract. Or just log into My Vesteda (NL) and do this online.

LOG INTO MY VESTEDA (NL)

When, after termination of the tenancy agreement, the rented property has been vacated and handed over in a proper condition, we will repay the deposit within 14 days of handing over the rented property, unless there is a payment arrears and/or recovery damage. The lessor may then deduct the late payment and/or cost of repair from the security deposit. The remainder of the security deposit will be refunded to you within 30 days of delivery of the rented property.

If there is a settlement of the deposit, you will receive an itemised statement.

During the term of your tenancy agreement, the deposit or bank guarantee cannot be released.
Is there a provision in your tenancy agreement regarding the interim release of the deposit? If so, go to My Vesteda and submit your request.

Mijn Vesteda

Do you foresee problems paying your rent? If so, please inform us of this as quickly as possible. You can reach us via our client portal ‘Mijn Vesteda’ or by email at collections@vesteda.com. We can then take a look at your options together:

• In the case of temporary payment problems, we can often reach a payment arrangement.
• In case of more structural payment problems, we can help you to find a home that is better suited to your current financial situation.
• If a conversation does not lead to a solution and your payment arrears are more than 30 days, we must report your payment arrears to your municipality from 1 January 2021. The municipality will then invite you for a discussion about debt counseling.

Debt counseling
From 1 January 2021, the "Wijziging van de Wet gemeentelijke schuldhulpverlening" will come into effect. This amendment is intended to prevent a starting debt or rent arrears from growing into a problematic debt. In concrete terms, this amendment means that we - in case of rent arrears of more than 30 days - must transfer your contact details and the amount of the rent arrears to the municipality. The municipality will invite you for an interview. This will temporarily stop our collection procedure. Of course your data will not be transferred just like that. The following steps were taken beforehand:

• personal contact has been sought with you about the options for ending and preventing payment arrears;
• you have been made aware of the possibilities for debt counseling;
• you have received at least one written reminder;
• you have offered to submit your contact details and rent arrears to your municipality and you have not responded against this.

If you object to informing the municipality, the early identification process will stop and the normal collection procedure will continue.

More information (in Dutch)?

Vroegsignalering (NVVK)

Vroegsignalering (Projectbureau)

Vragen en antwoorden wijziging wet Gemeentelijke Schuldhulpverlening (Rijksoverheid)

Vragen en antwoorden wijziging wet Gemeentelijke Schuldhulpverlening (VNG)

Your rental contract includes a date on which you are supposed to pay your rent or when it is collected. This is usually the first day of the month. If you are unable to pay at this time, you are immediately in arrears. We then send you a payment reminder by mail or by e-mail, stating the amount due and the deadline for the payment of this amount.

If you are one or two months in arrears, we contact you by phone to enquire about the reason for your rent arrears. During this discussion, we reach an agreement with you on the payment of the rent arrears. It is also often possible to reach a payment arrangement. In addition, Vesteda can at your request help you find a home that is better suited to your current financial situation.

From two months in arrears, Vesteda assigns a collection agency to collect your rent. This also applies if you:

• fail to respond to payment reminders,
• refuse to reach a payment arrangement, or
• fail to abide by any agreements reached.

From that moment, the collection costs are for your account.

A collection agency gives you another opportunity to pay your rent arrears, plus additional costs. In the case of rent arrears of three months or more, the collection agency will file a request with a court for the dissolution of the rental contract and the payment of the rent arrears, plus additional costs. The court generally grants a request for the dissolution of the rental contract. The next step is eviction.

You rent a social rental house from if the basic rent on the effective date of the rental contract did not exceed the liberalisation threshold or mid-rental threshold at that time. The liberalisation threshold is the amount that, when the rent takes effect, marks the boundary between a social rental home and a mid-rental segment home or a private sector home.

With effect from 1 July 2024, the Affordable Rent Act came into force. This law effectively created a third category, the mid-rental segment. This category applies to new contracts that started on 1 July 2024 for properties with between 144 and 186 points according to the Housing Rating System.

You are renting a property in the private sector, or have a liberalised rental contract, if the initial rental price of the property was higher than the liberalisation threshold at the time. If you entered into a rental contract as of 1 July 2024, you are renting in the private sector if the property has 187 points or more.

For more information

In the case of a social rental home, we must send you a rent increase proposal at least two months before the effective date of the rent increase. You must therefore have received this proposal by 30 April at the latest, if the rent increase takes effect on 1 July.

The rent increase letter must cover the following topics:

• effective date of the rent increase
• current and new basic rent
• percentage or amount by which the rent will be increased
• whether an income-related rent increase applies (including an income indication from the Dutch Tax Office)
• how to file an objection.

Other conditions for a rent increase:

• the rent increase must not raise the rent above the maximum rent according to the points system
• the rent may not be increased if the Rent Tribunal (Huurcommissie) has temporarily lowered the rent due to maintenance shortcomings
• the rent may not be increased if a request for rent reduction has been submitted to the Rent Tribunal before the effective date of the rent increase, based on maintenance shortcomings.

If you rent a property in the mid-rental segment or private sector, there are no requirements for any rent increase letter.

This year there is no income-dependent rent increase. This means that we do not request income data from the tax authorities.

To determine the size of the household, we look at your current address. To do this, we ask the local council for the number of residents registered at this address on 1 July (date of the annual rent increase).

A difference in rents between comparable houses may arise due to a difference in the effective date of the rental contract or the type of rental contract (social, mid-rental or private sector).

When increasing rents that fall into the social and mid-rental segments, the rent increase cannot raise the rent above the maximum rent limit associated with the property’s number of points.

For example, your neighbours may have a regulated rental agreement (which is subject to a maximum rent limit) and you may have a liberalised rental agreement, which is not subject to a maximum rent limit. As a result, your neighbours may receive a lower rent increase percentage than you.

The annual rent increase is also determined in part by the market rent. The market rent is determined on the basis of:

• Market analysis based on market trends
• Competition analysis based on comparable properties/complexes
• Age, turnover rate and vacancy rate of homes (in the complex)
• Maintenance, finishing and location of homes
• Affordability

The gap between the contract rent and the market rent determines the room for rent increases. Within this room, we obviously adhere to the legal and contractual agreements.

If you do not pay your increased rent amount in full and you have not submitted a notice of objection to Vesteda, we will send you a reminder.

Reminder letter

A reminder will be sent by registered letter, asking you to agree to the rent increase. You will receive a reminder within three months of the rent increase.

Once you have received the reminder letter, you must send a request for a decision to the Rental Committee within four months of the start date of the rent increase (i.e. by 1 November if the rent increase starts on 1 July). If you fail to do this, you are still required to pay the rent increase.