Newsletter Vesteda
November 2025
In this newsletter
In this issue, we would like to introduce one of our regional coordinators. With winter approaching, he shares practical tips on how to prepare your home for the cold season. We also provide inspiring garden and balcony tips for the autumn. We also tell you about our collaboration with the Huis van Actief Burgerschap and showcase a great residents' initiative from Amsterdam. Of course, we are also happy to help you via My Vesteda, where you can easily submit your requests.
We hope you enjoy reading!
My Vesteda - your online customer portal
Did you know that you can submit your repair request online via My Vesteda 24 hours a day?
Urgent notification?
Do you have a serious leak, is your heating not working or is the lift broken? For emergencies, we are available 24 hours a day by phone on our general phone number.
Meet our colleague Demitry
Meet Demitry, regional coordinator
As regional coordinator, my responsibilities include the day-to-day management of residential buildings in the South region. I help the regional manager to deal with various matters and I maintain contact with tenants. With winter approaching, I would like to offer you a few tips.
Ready for the dark days of winter? These tips will help you!
Are all your lights still working?
Good lighting around your home improves both visibility and safety. Replace any broken bulbs in your home with LED bulbs and consider installing a sensor light at your front door. If you live in an apartment complex and the lighting in the common area is not working, please report the fault via My Vesteda.
Outdoor taps and outdoor sockets
Do you have an outdoor tap? Make sure you close it properly before we have frost to prevent any frozen pipes. Don’t forget to drain the pipe as well. This will prevent damage and leaks.
Outdoor sockets
Check your outdoor sockets. Are they properly waterproofed? This is important to prevent short circuits. A quick check now can save you a lot of inconvenience during the winter.
Ventilate wisely
Good ventilation is important to prevent mould growth, even in colder months. Ventilate briefly but thoroughly to refresh the air in your home and keep it healthy.
Smart use of your heating
Use your heating efficiently and save energy. Adjust your thermostat to the right temperature and make sure there is nothing in front of your radiators. This will prevent any unnecessary energy consumption and allow the heat to spread more evenly throughout your home.
Together we can prevent sewer blockages
Nothing is more annoying than a blocked sewer. Not only can you not use your toilet and sink, but in some cases you also have to pay for the cleaning costs yourself. Fortunately, there are measures you can take to prevent any blockages. We have shared all our tips in a special leaflet entitled ‘Together we can prevent sewer blockages’. You can find this in the important documents section of My Vesteda!
What to do in the event of a sewer blockage?
Sometimes it’s not possible to prevent a sewer blockage. If this is the case, it is important to act quickly. Is your sewer completely blocked? Then call our emergency number 088 456 16 56 - available 24 hours a day. We will make sure the sewer cleaning service comes by as soon as possible.
Is your sink not draining, or your toilet not flushing properly?
Report this simply and easily via My Vesteda. We will then ensure that the sewer cleaning service gets in touch with you.
My Vesteda - your online customer portal
Change or terminate your lease?
Change or terminate your lease?
Submitting a repair request?
Submitting a repair request?
In the event of an emergency, you can of course reach us by phone via 088-456 16 56, but reporting via My Vesteda is the most efficient way to submit all other repair requests. When you submit your repair request via My Vesteda, in most cases it will be forwarded directly to the right maintenance company, without the intervention of one of our colleagues.
My Vesteda - your online customer portal
Change or terminate your lease?
Submitting a repair request?
Partnership with Huis van Actief Burgerschap
On 19 September, Vesteda’s Amsterdam region, together with residents of De Enter apartment complex in Amsterdam, organised a fun late summer drinks party on the roof terrace of this complex. This drinks party was organised for new and returning residents, following a thorough renovation of the apartment complex following a fire in the building.
With around 65 attendees, snacks, music and a magician, the focus was on bringing all the residents together. This event is one of the first results of our partnership with the Huis van Actief Burgerschap (House of Active Citizenship) organisation, a partnership we are using to invest in the strengthening of community spirit.
Get your garden or balcony ready for winter
Autumn is the ideal time to get your garden or balcony ready for winter. In the garden, you can plant bulbs for a colourful spring, cut and prune perennials, fertilise and mow the lawn, and do some weeding of course. Don’t forget to bring plants sensitive to frost indoors or protect them. Give the soil a boost with organic fertiliser and compost, so your garden enters winter healthy and ready for a fresh start in spring.
Would you like to contribute to biodiversity? Then leave some leaves and branches lying around and create shelters for animals such as hedgehogs and insects.
You can also give your balcony plants some well-deserved attention in the autumn. Stop fertilising, water less and move sensitive plants to a sheltered, cool place (between 5°C and 15°C). You can protect plants that remain outside by wrapping the pots in bubble wrap or jute and putting mulch on the soil in your pots. This could be wood chips or tree bark. Check regularly for pests and prune away diseased or damaged parts of your plants.
This will make sure that your green space – large or small – remains healthy and beautiful, even in the colder months!
Celebrating the festive season safely together
Decree prohibit flammable materials in common areas, such as Christmas trees, garlands, and other non-fire-safe decorations. These rules are in place to keep escape routes clear and ensure safety in case of fire.
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