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Newsletter Vesteda

In this newsletter

Dear tenants,

I wish you much reading pleasure
and a happy post-summer period.

Michiel de Bruine
Vesteda COO

Who am I talking to? An introduction to the people working in Vesteda’s Customer Service department Always wanted to know who is on the phone when you call Vesteda? At our Customer Service department, we have an enthusiastic group of colleagues more than happy to talk to you. They answer your questions by phone and e-mail and provide you, other tenants and people looking for a home with immediate answers or solutions. The people in this department see good accessibility and high customer satisfaction as their highest priority.

On working days, our colleagues are available from 8.30 to 17.00 to answer your questions and help you with other issues in or around your home.

My Vesteda - your online customer portal

Did you know that you can submit your repair request online via My Vesteda 24 hours a day?

Urgent notification?
Do you have a serious leak, is your heating not working or is the lift broken? For emergencies, we are available 24 hours a day by phone on our general phone number:

088-456 16 56.

My Vesteda - your online customer portal

  • Change or terminate your lease?

    Change or terminate your lease?

    You can use My Vesteda to terminate your lease contract or request a change. We will be able to process your request once you have uploaded all the requested documents. In the event of a termination, you can also immediately schedule the preliminary and final inspection.

    Log in to My Vesteda

  • Change your account number

    Change your account number

    Do you have a new account number or would you prefer your monthly rent to be debited from another bank account? You can easily arrange this yourself via My Vesteda. Go to the Money Matters section and arrange your method of payment yourself.

    Log in to My

  • Submitting a repair request?

    Submitting a repair request?

    In the event of an emergency, you can of course reach us by phone via 088-456 16 56, but reporting via My Vesteda is the most efficient way to submit all other repair requests. When you submit your repair request via My Vesteda, in most cases it will be forwarded directly to the right maintenance company, without the intervention of one of our colleagues.

    Log in to My Vesteda

  • All important documents at a glance

    All important documents at a glance

    After logging in, you will find various important documents in My Vesteda. These include your tenancy agreement, general information and specific information related to your home or complex.

    Log in to My Vesteda

  • No login details?

    No login details?

    If you do not yet have login details for My Vesteda, please send an e-mail to callcenter@vesteda.com. We will be more than happy to help you!

    Send an e-mail

Change or terminate your lease?

You can use My Vesteda to terminate your lease contract or request a change. We will be able to process your request once you have uploaded all the requested documents. In the event of a termination, you can also immediately schedule the preliminary and final inspection.

Log in to My Vesteda

Change your account number

Do you have a new account number or would you prefer your monthly rent to be debited from another bank account? You can easily arrange this yourself via My Vesteda. Go to the Money Matters section and arrange your method of payment yourself.

Log in to My

Submitting a repair request?

In the event of an emergency, you can of course reach us by phone via 088-456 16 56, but reporting via My Vesteda is the most efficient way to submit all other repair requests. When you submit your repair request via My Vesteda, in most cases it will be forwarded directly to the right maintenance company, without the intervention of one of our colleagues.

Log in to My Vesteda

All important documents at a glance

After logging in, you will find various important documents in My Vesteda. These include your tenancy agreement, general information and specific information related to your home or complex.

Log in to My Vesteda

No login details?

If you do not yet have login details for My Vesteda, please send an e-mail to callcenter@vesteda.com. We will be more than happy to help you!

Send an e-mail

We would like to hear from you

Do you have any questions or comments after reading this newsletter?

Send an e-mail