
Newsletter Vesteda
In this newsletter
Dear tenants,
I wish you much reading pleasure
and a happy post-summer period.
Michiel de Bruine
Vesteda COO

Who am I talking to? An introduction to the people working in Vesteda’s Customer Service department Always wanted to know who is on the phone when you call Vesteda? At our Customer Service department, we have an enthusiastic group of colleagues more than happy to talk to you. They answer your questions by phone and e-mail and provide you, other tenants and people looking for a home with immediate answers or solutions. The people in this department see good accessibility and high customer satisfaction as their highest priority.
On working days, our colleagues are available from 8.30 to 17.00 to answer your questions and help you with other issues in or around your home.

My Vesteda - your online customer portal
Did you know that you can submit your repair request online via My Vesteda 24 hours a day?
Urgent notification?
Do you have a serious leak, is your heating not working or is the lift broken? For emergencies, we are available 24 hours a day by phone on our general phone number:
088-456 16 56.
My Vesteda - your online customer portal
Change or terminate your lease?
Change or terminate your lease?
Submitting a repair request?
Submitting a repair request?
In the event of an emergency, you can of course reach us by phone via 088-456 16 56, but reporting via My Vesteda is the most efficient way to submit all other repair requests. When you submit your repair request via My Vesteda, in most cases it will be forwarded directly to the right maintenance company, without the intervention of one of our colleagues.
My Vesteda - your online customer portal




