Newsletter Vesteda
In this newsletter
Dear tenants,
Meet the team: South region
Have you always wanted to know what goes on at Vesteda’s various regional offices?
Region Manager Jan would like to introduce you to our colleagues from the South region.
Tip: for English subtitles please open the video on YouTube.
My Vesteda - your online customer portal
Did you know that you can submit your repair request online via My Vesteda 24 hours a day?
Urgent notification?
Do you have a serious leak, is your heating not working or is the lift broken? For emergencies, we are available 24 hours a day by phone on our general phone number:
088-456 16 56
TIPS from Vesteda
Tip 1. Ventilate and avoid damp-related problems.
Proper ventilation is very important: it prevents problems related to damp. It is important to regularly let fresh air into your home and remove the damp air.
Of course you can do this by opening your home’s ventilation grills and by putting your mechanical ventilation system on the lowest setting.
But it is best to open your windows completely for half an hour a day, or twice for 15 minutes. Even in winter. This is because dry air heats up more quickly than humid air, so it gets warm again more quickly, and it can also cut your heating costs!
Ventilate your home effectively, for example by briefly opening all your windows, creating cross ventilation, preferably in the morning when you get up or in the evening before you go to bed.
In addition to this, always keep any air vents open and, whenever possible, leave your windows ajar or open for ventilation.
Tip 2. Prevent sewer blockages
In the special brochure, found on My Vesteda in the important documents section, you will find various tips, including how to prevent sewer blockages.
In the event of a blockage, not only are you unable to use your toilet or sink, you also pay for any cleaning costs. Fortunately, together we can avoid these blockages.
Tip: Don’t throw grease, (liquid) frying fat and oil down the sink or toilet. Pour it back into the container, let it solidify if necessary, and throw it in your waste bin or take it to the recycling centre.
If you would like more tips on preventing sewer blockages? Read the brochure.
Tip 3. Bleeding your central heating boiler
Would you like to stay warm this winter?
Vent your central heating boiler at least once a year and check the water pressure of your boiler.
Watch our instruction video.
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We have made several instruction videos on various topics.
These videos can all be found on our Vesteda YouTube channel.
If you’d like to learn more, subscribe now to our channel (for free) and turn on call notifications.
Trusted and expert suppliers
Vesteda has entered into master agreements with our trusted construction contract partners for the maintenance and renovation of our homes. We would like to continue and intensify this cooperation, which we have nurtured for many years. In addition, we have signed agreements with new contract partners.
Thanks to these agreements, we have reached transparent and uniform agreements on maintenance policies. This ensures a more efficient division of labour for our suppliers, with the aim of dealing with your repair requests even more effectively, fully in line with our high quality standards.
You can still submit your repair requests 24/7 via My Vesteda and call us on 088-456 16 56 in the event of urgent matters.
We look forward to continuing to work with our partners to improve your living comfort.
Do you have household contents insurance?
We would like to use this newsletter to once again inform you about the usefulness and necessity of taking out contents insurance.
Compulsory insurance policies for tenants
As a Vesteda tenant, you must take out your own third-party liability insurance and household contents insurance with an insurance company of your choice. The obligation to take out contents insurance is included in the General Terms and Conditions that accompany your lease. If you suffer or cause damage and you do not have third-party liability and/or household contents insurance, you must pay for all damage and related costs yourself, plus you are responsible for arranging any other related matters.
Which insurance policy covers which damage?
Among other things, third-party liability insurance covers any damage you cause to others. For example, water damage caused by leakage from your washing machine.
A home contents insurance policy covers damage to your own home contents; insurers will compensate you for this in line with the policy conditions. Household contents refers to items that are not attached to the home and that you have purchased yourself. Examples include your (laminate) floor, furniture, appliances and window coverings. Depending on the policy conditions, temporary housing and other consequential damage are also insured. We advise you to take out comprehensive contents insurance, because not all damage is always covered by regular contents insurance.
What do you do in the event of damage?
You report any damage to your home contents (or those of your neighbours) to your own insurer and have this damage repaired (or items replaced) in consultation with your third-party liability and/or home contents insurer.
If you suffer damage to the building structure of your home, you report this to Vesteda via My Vesteda. Depending on the cause of the damage, we will then determine whether Vesteda will bear the cost of any repairs.
Would you like to know more? Then take a look at the special brochure in My Vesteda ‘Fire or leakage in your home’ or contact your insurer.
From needing a home to roommate
Do you have a spare room in your Vesteda home and could you temporarily use some company or some financial help? If so, you can rent one room for a maximum of one year to someone who has lost their home, for example due to a divorce or the loss of their job.
Working together to alleviate the housing shortage
Vesteda is a participant in the Onder de Pannen social initiative. Onder de Pannen provides temporarily housing for people in need of a home with another city resident who has a spare room. In this way, we are working with Onder de Pannen to help find accommodation for people in need of a home and to help alleviate the housing crisis.
Would you like to know more?
Would you like to know whether Onder de Pannen is also active in your community? You will find all the information you need and the most frequently asked questions and answers on the Onder de Pannen website.
Vesteda and solar panels
On Tuesday, 12 November, Vesteda CEO Astrid Schlüter, linked up the 11,000th solar panel Vesteda had installed in 2024 on a house in the Fluitekruid neighbourhood in Abcoude. We expect to install well over 12,000 free solar panels this year, and we are also aiming to install more than 11,000 free solar panels in 2025.
Feed-in levy
Although it will no longer be possible to net generated electricity in the future and energy suppliers are increasingly demanding a feed-in levy for surplus electricity fed into the grid, free solar panels will continue to offer a number of benefits. Installing solar panels is an excellent way to help prevent climate change, plus it’s a great way to reduce your energy bills.
A tip: if your energy contract is about to expire, check the rules of the various energy suppliers regarding feed-in.
Planning 2025
- Hugo Clausstraat, Voorschoten
- Hermitage, Capelle aan den Ijssel
- Maaspoort, Vleuten
- Noorderplassen II, Oostvaardersbuurt, Almere
- Fluitekruid II, Abcoude
- Hartschelp, Diemen
- Nieuw Princenhof, Leusden
- Ijsselveld en Opaalhof, Ijsselstein
- Nyevelt, De Meern
- Melkweg egw, Amstelveen
- Pomphuislaan, Ede
- Prinseneiland, Heemstede
- De Eendrachtswerf, Rosmalen
- A.B. Corneliszstraat, Gorinchem
Would you like to know more?
We will notify the tenants of the selected residential buildings well in advance.
Which houses qualify for solar panels depends on the suitability and accessibility of the roofs, the location of the building in relation to the sun and the logistical possibilities.
Would you like to know more?
Visit the page on our website to learn more about solar panels and the projects planned for 2025.
My Vesteda - your online customer portal
Change or terminate your lease?
Change or terminate your lease?
Submitting a repair request?
Submitting a repair request?
In the event of an emergency, you can of course reach us by phone via 088-456 16 56, but reporting via My Vesteda is the most efficient way to submit all other repair requests. When you submit your repair request via My Vesteda, in most cases it will be forwarded directly to the right maintenance company, without the intervention of one of our colleagues.
My Vesteda - your online customer portal
