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Urgent matter? Call us at +31(0)88-456 16 56

Is there a leak, does the heating not work, or is the lift broken? You can contact us by phone for urgent matters 24 hours a day.

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Frequently asked questions

View our top 5 of the most frequently asked questions and their answers. Is your question not listed? Scroll down for our contact details.

How can I request a repair?

You can request a repair for non-urgent matters via My Vesteda.

For urgent malfunctions, call 088 456 16 56 (key 2).

For very urgent malfunctions, you can go to our Disruptions Reporting Line on the above telephone number outside of our office hours.

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How should I inform you that my marriage or registered partnership has ended?

Getting a divorce or ending a registered partnership?

Please submit a request to change your rental contract via My Vesteda or call us directly at +31 (0)88 456 16 56.

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I will be moving out but my current co-tenant wants to continue renting the property. What should I do?

When one of the tenants remains in the property, you can submit a request for unilateral termination of the rent. Both tenants need to sign this request. We will then assess the details of the tenant wishing to stay. We will need a copy of a form of identification, three payslips, and a GBA extract (municipal personal records database). If our assessment shows that the remaining tenant is able to pay the rent, we will amend the rental contract.

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How can I pay the monthly rent?

With direct debit, it is easy to pay the correct rent each month on time without having to think about it.

You receive an authorization form with your rental contract. Or just log into My Vesteda (NL) and do this online.

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Can I rent an additional parking space or garage box?

Do you need an additional parking space and/or garage box? Vesteda rents out parking spaces and garage boxes in various locations in the Netherlands. Send an e-mail to verhuur@vesteda.com and we will contact you as soon as possible to discuss the possibilities.

Other questions and answers

Is your question not listed in our top 5? View the list of all frequently asked questions and answers for tenants or scroll down for our contact information.

Frequently asked questions

Contact us directly

Couldn't find the information you were looking for? We are glad to help you out. Contact us directly.

Call us

On working days we are available by phone between 8.30 a.m. and 5 p.m.

Call us at +31(0)88 - 456 16 56.

Is there a leak, does the heating not work, or is the lift broken? We can be contacted by phone for urgent matters 24 hours a day.

call us now

Send us an e-mail

Do you have a question about your rental home? Please log into My Vesteda (NL) and ask your question.

We will try to answer your e-mail within 10 working days.

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Send us mail

Our postal address is Postbus 75675, 1070 AR AMSTERDAM, THE NETHERLANDS.

We will try to process your mail within 2 weeks.

Send us a Facebook message

We will try to reply within one working day.

Your Facebook message will be answered by the same customer service team that answer emails, phone calls and handle requests from tenants via My Vesteda. To guarantee quick processing of your request, we kindly ask you to contact us via one single channel.

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Send us a Twitter message

We will try to reply within one working day.

Your Twitter message will be answered by the same customer service team that answer emails and phone calls. To guarantee quick processing of your request, we kindly ask you to contact us via one single channel.

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