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Frequently asked questions

The most frequently asked questions and answers in one overview!

Frequently asked questions

We gathered the most frequently asked questions and their answers for you.

How can I pay the monthly rent?

With direct debit, it is easy to pay the correct rent each month on time without having to think about it.

You receive an authorization form with your rental contract. Or just log into My Vesteda (NL) and do this online.

LOG INTO MY VESTEDA (NL)

How can I request a repair?

You can request a repair for non-urgent matters via My Vesteda.

For urgent malfunctions, call 088 456 16 56 (key 2).

For very urgent malfunctions, you can go to our Disruptions Reporting Line on the above telephone number outside of our office hours.

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Malfunctions and repairs

How can I contact Vesteda regarding an urgent matter?

We can be contacted by phone for urgent matters 24 hours a day.

Call us at +31(0)88 456 16 56 (key 2).

Examples of urgent matters are serious leaks, a lack of hot water, broken heating or a malfunctioning elevator.

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How do I submit a request for major maintenance?

Does the outside of your property need painting, does the kitchen need replacing, or is the roof leaking? Submit your request quickly and easily via My Vesteda.

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How can I request a repair?

You can request a repair for non-urgent matters via My Vesteda.

For urgent malfunctions, call 088 456 16 56 (key 2).

For very urgent malfunctions, you can go to our Disruptions Reporting Line on the above telephone number outside of our office hours.

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I’d like to make changes to my home myself. Is this permitted?

If you want to drill holes in the wall to hang up curtains or replace the toilet seat, you don’t need to ask permission to make minor changes to the property.

However if you want to make major changes, you require written permission to do so. This includes installing a new kitchen or bathroom, installing new inner walls or doors, or laying a laminate floor.

Want to read more about making changes to your rental property? Open the brochure "Guide to renting" via My Vesteda (NL).

Want to submit a request to make changes to your home? Do this online via My Vesteda (NL).

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Who can I contact if I have questions or repair requests concerning communal areas?

If you are a tenant and have a question about maintenance, or if you would like to submit a repair request for the communal space, you can do so via My Vesteda. Vesteda will pass on the repair request to the maintenance services of the Owners’ Association.

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My rent & contract

I'd like to add a co-tenant to my rental contract. How can I arrange this?

Planning to live together with your partner? Submit a request to add him or her to the contract. In the case of marriage or registered partnership, your partner is automatically considered to be the co-tenant. You only have to send us his or her details. Different rules apply for housing-sharers not in a relationship.

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I will be moving out but my current co-tenant wants to continue renting the property. What should I do?

When one of the tenants remains in the property, you can submit a request for unilateral termination of the rent. Both tenants need to sign this request. We will then assess the details of the tenant wishing to stay. We will need a copy of a form of identification, three payslips, and a GBA extract (municipal personal records database). If our assessment shows that the remaining tenant is able to pay the rent, we will amend the rental contract.

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How should I inform you that my marriage or registered partnership has ended?

Getting a divorce or ending a registered partnership?

Please submit a request to change your rental contract via My Vesteda or call us directly at +31 (0)88 456 16 56.

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I need to inform you that my partner has passed away. How should I do this?

Has your partner or beloved one passed away? We will change the rental contract for you.

If your partner or beloved one was the primary tenant, you will now become the new primary tenant. If you yourself are the primary tenant, we will change the contract so that it is solely in your name. In case your partner was the only tenant, the rental contract will be cancelled.

Please submit a request to change your rental contract via My Vesteda or call us directly at +31 (0)88 456 16 56.

We are sorry for your loss and wish you a lot of strength in this difficult period.

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How can I pay the monthly rent?

With direct debit, it is easy to pay the correct rent each month on time without having to think about it.

You receive an authorization form with your rental contract. Or just log into My Vesteda (NL) and do this online.

LOG INTO MY VESTEDA (NL)

Would you as a relative like to assist with the termination of the rental agreement?

You can easily cancel the rental contract with via the online customer portal My Vesteda. Does the tenant not have access to My Vesteda? You can also cancel the rent in writing by sending the cancellation by registered mail to:
Vesteda
P.O. Box 75675
1070 AR AMSTERDAM

Rent increase 2020

We gathered the most frequently askes questions and their answers about the rent increase

What obligations does Vesteda have when notifying tenants of the rent increase as of 1 July 2020?

Vesteda can only increase the rent once every twelve months. In the case of a new rental agreement, the rent can be increased within the first twelve months of the lease.

Regulated rental agreements

Vesteda must comply with a fixed maximum rent increase. Regulated rental agreements are subject to a maximum rent increase of 5.1% to 6.6% in 2020. The increase depends on your income in 2018.

Vesteda must inform tenants on a regulated rental agreement at least two months before the rent increase takes effect on 1 July, i.e. by 1 May 2020. Vesteda will send the notice of rent increase to tenants by the end of April at the latest.

Liberalized rental agreements

Vesteda is not obliged to send a notice of rent increase to tenants on a liberalized rental agreement. Regardless, Vesteda would like to duly inform tenants of the rent increase in good time. For this reason, tenants on a liberalized rental agreement will also receive a notice of rent increase. These tenants should receive their letter by no later than one month before the rent increase takes effect on 1 July. Vesteda will send the notice of rent increase to these tenants by the end of May at the latest.

How do I know whether I have a regulated rental agreement?

The effective date of the rental agreement and the basic rent amount determine whether you have a regulated or liberalized residence. This information can be found in your rental agreement.

Regulated rental agreement

If the residence that you are renting is classed as social housing and the maximum rent amount is set by the government, you have a regulated rental agreement. The government also lays down a maximum annual rent increase. If the rent amount is lower than the rent liberalization limit at the start of the rental agreement, your rental property falls within the regulated sector.

Liberalized rental agreement

If your initial rent amount is higher than the liberalization limit, you have a liberalized rental agreement (free sector residence). Rented properties with a liberalized rental agreement are subject to different rules and arrangements compared with a regulated rental agreement. The government does not set a maximum rent increase for residences under a liberalized rental agreement. Instead, the rent increase rate is set out in the rental agreement.

The table below shows the rent liberalization limits each year. For more information and requirements, visit www.rijksoverheid.nl.

 

Rent liberalization limits

Interim measure

New measure

Year*

Rent

Year*

Rent

1989
1990
1991
1992
1993

≥ ƒ 750.00 (€ 340.34)
> ƒ 775.00 (€ 351.68)
> ƒ 820.00 (€ 372.10)
> ƒ 865.42 (€ 392.71)
> ƒ 913.33 (€ 414.45)

1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020

> ƒ 963.75 (€ 437.33)
> ƒ 1,007.50 (€ 457.18)
> ƒ 1,047.92 (€ 475.53)
> ƒ 1,085.00 (€ 492.35)
> ƒ 1,085.00 (€ 492.35)
> ƒ 1,107.00 (€ 502.33)
> ƒ 1,149.00 (€ 521.39)
> ƒ 1,193.00 (€ 541.36)
> € 565.44
> € 585.24
> € 597.54
> € 604,72
> € 615.01
> € 621.78
> € 631.73
> € 647.53
> € 647.53
> € 652.52
> € 664.66
> € 681.02
> € 699.48
> € 710.68
> € 710.68
> € 710.68
> € 710.68
> € 720.42
> € 737.14

 

If you think that you have received a letter notifying you of a rent increase for a regulated residence, but you think you have a liberalized residence, please notify Vesteda of this via My Vesteda.

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What should be included in a notice of rent increase?

With a regulated rental agreement, Vesteda must send you a notice of proposed rent increase at least two months before the start date of the rent increase. You must therefore have received this notice by 30 April if the rent increase starts on 1 July.


The notice of rent increase must include the following:

  • effective date of the rent increase
  • current and new basic rent
  • percentage or amount by which the rent is increased
  • whether or not the rent increase is income-dependent (including an indication of income from the Dutch Tax Administration)
  • how you can object.

Other conditions for the rent increase:

  • The rent may not exceed the maximum rent amount under the points system following the rent increase.
  • The rent may not be increased if the Rental Committee has temporarily reduced the rent amount due to defects in maintenance.
  • The rent may not be increased if a request for rent reduction has been submitted to the Rental Committee before the start date of the rent increase, on the basis of defects in maintenance.

In the case of a liberalized rental agreement, no requirements apply to the notice of rent increase.

What is the maximum rent increase in 2020?

Income up to 43,574 euros: 5.1%
If your household income in 2018 was less than or equal to 43,574 euros, your rent can only be increased by 5.1% on 1 July 2020. This percentage consists of a 2.5% increase and an inflation adjustment of 2.6%.

Income above 43,574 euros: 6.6%
Your rent may be raised by more than 5.1%, up to a maximum of 6.6%, if:

  • your household income exceeded 43,574 euros in 2018;
  • no-one in the household has reached the state pension age yet;
  • the household contains no more than three people.

If your rent is increased by more than 5.1% (up to a maximum of 6.6%), a household income statement from the Dutch Tax Administration must be attached to the notice of proposed rent increase. This statement should show that your household income was above 43,574 euros in 2018.

Exemptions
An exemption from an income-dependent rent increase applies in the following cases:

  • Households in which one or more residents have reached the state pension age by the proposed start date of the rent increase (usually 1 July)
  • Households that contain four or more persons on the proposed start date of the rent increase
  • People with a chronic illness or disability.

Moving into your residence

Your responsibilies as a new tenant

Am I responsable for organizing my own service provider for water, gas and electricity?

As a new tenant, you are responsible for organizing your own service provider for water, gas, and electricity. When we handover the residence to you, you will receive a report containing the meter readings. If you use district heating or a geothermal system, then register with the relevant service  provider.

How can I arrange television, internet and telephone in my residence?

You can sign a service contract for TV, Internet, and a landline with a service provider in your area.

If you want to install a satellite dish Request permission from Vesteda before installing a satellite dish. You can submit your request via My Vesteda – the online portal that helps you to organize all your rental matters in a simple and quick way. If you are granted permission, please keep in mind that you cannot install the dish on the exterior of your building or  complex.

The satellite must be installed loose in the garden or on the  balcony.

Are there any compulsary insurance policies?

As a Vesteda tenant, you are required to take a third party insurance and a home contents insurance at an insurance company of your choice. This obligation is included in the General Terms and Conditions that you agreed to when signing the rental agreement.

Third party insurance covers any damages that you might cause to other tenants. This includes issues such as water damage caused by your washing machine.
A home contents insurance covers damage to your personal household contents such as floor covers, furniture, and AV equipment as a result of break-ins, storms, fire, and other causes. We recommend taking out a comprehensive home contents insurance. For instance, damages caused by leaks are not always covered by a regular home contents insurance.

When do I need to register at my new municipality?

As a new resident, you are required to register at your new municipality. This needs to be done as soon as possible after signing your rental agreement and within five working days of moving. This means that other organizations and authorities are also informed about your move. When you register your new address, you are automatically deregistered from your old address. You can find more information on the municipality website or at the municipal Civil Affairs desk.

Where can I find more information about the energy label?

If you want to find out which energy label applies to your residence, then go to My Vesteda. The label indicates how energy-efficient your residence is. It provides information about the insulation properties of floors, windows, walls, and the roof, and shows how energy-efficient the heating, warm water, and ventilation systems are.

The address and energy performance of the residence are all part of the label. The least energy-efficient residences are given a G-label and the most energy- efficient residences an A-label. For more information go to www.energielabel.nl and the Dutch government website.

All information about the energy label of homes, appliances and cars can be found on a special website. 

read more at energielabel.nl (NL)

What is an Owners’ Association?

Vesteda sells apartments in certain complexes. In these situations, Vesteda is not the only owner in the building. A complex that comprises tenants and home-owners is also called a ‘mixed complex’.

As soon as a building has multiple owners, an Owners’ Association has to be set up. Each owner automatically becomes a member of the Owners’ Association. All apartment owners are jointly responsible for the maintenance and management of the communal areas in the building.

An Owners’ Association is entitled to set house rules. These rules apply to all the tenants and owners in a single residential building. These include rules regarding pets, or how to deal with household waste. While it is not compulsory to set house rules, they are a practical way of ensuring that everybody abides by the same rules.

If you are a Vesteda tenant and if you have any further questions about maintenance, or if you would like to submit a repair request for the communal space, please do so via My Vesteda. We will pass on the request to the maintenance services of the Owners’ Association.