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I have a complaint

Submit a complaint about Vesteda

Nuisance, maintenance problems, or communication problems: problems can occur from time to time. We will be happy to help you look for a suitable solution. We will contact you within ten working days.

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Frequently asked questions

How do I submit a specific complaint about Vesteda?

Not satisfied? We will be happy to resolve any problems with you. Submit your complaint via My Vesteda and we will contact you as soon as possible.

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I do not agree with an invoice. How can I submit an objection?

If you do not agree with for instance a service cost statement, or an invoice for a repair, you can submit an objection via My Vesteda.

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How can I request a repair?

You can request a repair for non-urgent matters via My Vesteda.

For urgent malfunctions, call 088 456 16 56 (key 2).

For very urgent malfunctions, you can go to our Disruptions Reporting Line on the above telephone number outside of our office hours.

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I am not renting a property from Vesteda but would like to report a complaint. How should I do this?

Are you not a tenant but already subscribed at Vesteda? In that case you can report your complaint via My Vesteda (NL).

Are you not a tenant nor subscribed, but owner of a former Vesteda property? In that case you can report your complaint by sending an email to verhuur@vesteda.com

Please share the following information with us: your address data and a clear description of your complaint.

We will try to answer you within ten working days. 

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