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Contact with Vesteda

Tenant's frequently asked questions

Are you a tenant? In that case you can arrange everything yourself via My Vesteda.

How can I request a repair?

You can request a repair for non-urgent matters via My Vesteda.

For urgent malfunctions, call 088 456 16 56 (key 2).

For very urgent malfunctions, you can go to our Disruptions Reporting Line on the above telephone number outside of our office hours.

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I’d like to make changes to my home myself. Is this permitted?

If you want to drill holes in the wall to hang up curtains or replace the toilet seat, you don’t need to ask permission to make minor changes to the property.

However if you want to make major changes, you require written permission to do so. This includes installing a new kitchen or bathroom, installing new inner walls or doors, or laying a laminate floor.

Want to read more about making changes to your rental property? Open the brochure "Guide to renting" via My Vesteda (NL).

Want to submit a request to make changes to your home? Do this online via My Vesteda (NL).

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I cannot pay my rent (any more). What am I supposed to do?

Do you foresee problems paying your rent? If so, please inform us of this as quickly as possible. You can reach us via our client portal ‘Mijn Vesteda’ or by email at collections@vesteda.com. We can then take a look at your options together:

  • In the case of temporary payment problems, we can often reach a payment arrangement.
  • If you have structural financial problems and our discussions about a payment arrangement do not result in a solution, then from 1 January 2021 we will submit a one-off report of your rent arrears to your local municipality. This is the date a change in the Dutch Municipal debt assistance Act comes into effect, which requires landlords to submit such reports. The aim of this change in the law is to prevent early rent arrears from becoming problematic debts. In addition to this, Vesteda can at your request help you to find a home that is better suited to your current financial situation. If you are more than two months in arrears with your rent, Vesteda assigns a collection agency to collect your debt.

How should I inform you that my marriage or registered partnership has ended?

Getting a divorce or ending a registered partnership?

Please submit a request to change your rental contract via My Vesteda or call us directly at +31 (0)88 456 16 56.

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Other questions and anwers

Is your question not listed in our top 5? View the list of all frequently asked questions and answers for tenants or scroll down for our contact information.

Frequently asked questions

Searching for a home; frequently asked questions

View our top 5 of the most frequently asked questions and their answers.

How are the income requirements calculated?

With every rental property on our site, you can see under the heading "Can I rent this property?" what your minimum gross income must be to rent the property. These are our income requirements.

They are calculated as follows:

Monthly rentNumber of tenantsGross monthly income
€700 - €1,00014 x the monthly rent
€700 - €1,00024.5 x the monthly rent
more than €1,00013.5 x the montly rent
more than €1,00024 x the monthly rent

Suppose you want to rent a home with a monthly rent of € 746. 

  • If you want to rent the house by yourself, your gross monthly income has to be at least € 746 x 4 = € 2,984.
  • Together with your partner your gross monthly income has to be at least € 746 x 4.5 = € 3,357 to be eligible for this home.
How do I register for a Vesteda rental home?

Registering for a Vesteda rental home is easily done online. Find the property that suits you and follow the steps you see when you click on 'register'.

Good to know before you register: Vesteda has income requirements. These can be found on the page of the property that you are viewing. If you do not meet the income requirements, you are unfortunately not eligible for the home. You will then automatically receive a rejection by e-mail.

Read more about our income requirements

    1. Search the website for your ideal home using the search bar and the search filters. View the specific property information, such as the photos, the floor plan, the specific characteristics, rent and income conditions.
    2. Select the property (or properties) of your preference and register for free by clicking the register button. You can also opt for the save option and continue searching in the range.
    3. Create your free search profile on the Renting at Vesteda website and complete your housing requirements and personal details. In a secure environment, you enter your other details, change your preferences and request your viewing. In this environment we guide you step by step to your new home.

Unit search

How can I view a property?

Want to have a look at one of our properties? Register via our website free of charge. We will select the most suitable candidate from the registrations that we receive for a property. We therefore advise you to complete your application file as much as possible when registering.

Would you like to be kept up-to-date on the properties available from Vesteda? Register for free and create an account.  

Register for free ( NL)

I want to view a property. Which documents must I provide?

Are you registered with us and have you received a message that you can view a property? Then we ask you by e-mail to deliver a number of documents to us. These documents serve to verify your income and identity.

View the checklist to be able to view a property well prepared and perhaps rent it!

Required documents checklist

What is the minimum rental period?

You rent a Vesteda property for a minimum of one year. The minimum notice period is one month.

Other questions and answers

Didn't find the answer you were looking for? Read all frequently asked questions about renting a home at Vesteda.

Frequently asked questions

Urgent matter? Call us at +31(0)88 456 16 56

You can contact us by phone for urgent matters 24 hours a day.

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Contact us directly

Couldn't find the information you were looking for? We are glad to help you out. Contact us directly.

Call us

On working days we are available by phone between 8.30 a.m. and 5 p.m. for urgent matters.

Call us at +31 (0)88 - 456 16 56

* The waiting time is longer than you are used to from us. Thank you for your patience.*

Are you a tenant?  Then ask your question via My Vesteda.
Your question will go directly to the right department.

Do you have a repair request? Report it via Mijn Vesteda.

Is there a leak, does the heating not work, or is the lift broken? We can be contacted by phone for urgent matters 24 hours a day.

call us

Send us an e-mail

Are you looking for a property and do you have a question?
Find your answer in the frequently asked questions. Is your question not listed?


Our e-mail address is verhuur@vesteda.com.
We will try to answer your e-mail within 10 working days.


Do you have a question about your rental home or contract?
Please take a look at the frequently asked questions or log into My Vesteda (NL) and ask your question.

Problems logging in to My Vesteda?
Send an e-mail with your question, your telephone number and you address  to
welkom@vesteda.com.




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Send us mail

Our postal address is Postbus 75675, 1070 AR AMSTERDAM, THE NETHERLANDS.

We will try to process your mail within 10 working days.