Ga naar het hoofdmenu Ga naar de inhoud
  1. Home
  2. I'm searching for a home
  3. COVID-19 measures

Measures COVID-19 Vesteda

Summary corona measures

Vesteda follows the measures that the government is taking to prevent the further spread of the COVID-19 virus. Vesteda has translated the cabinet policy into specific measures for tenants, employees and suppliers. As a rule of thumb, our employees and suppliers always keep a minimum distance of 1.5 meters from each other and from tenants.

A summary of our measures

Viewing of a vacant rental home
Our rental agents and employees will contact future tenants by telephone in advance who wish to view a vacant rental home. Our precautions are explained and we ask about any cold complaints from the person who is going to view the house. In case of any colds, the appointment will be rescheduled.

Viewing a vacant rental home with a tenant
If a tenant has terminated his rental contract, a viewing of the occupied rental home by a new tenant is only possible if both parties agree to a viewing agreement. In this case, too, our precautions will be explained in advance and we ask about any colds. The appointment will be moved if you have a cold.

Inspecting a rental home
After termination of the lease, telephone consultation takes place with the tenant in order to be able to inspect the current condition of the rental home. This inspection consists of a pre- and final inspection. In many cases, the preliminary inspection takes place physically, unless at that time not all precautionary measures can be taken. These measures are discussed during the telephone consultation with the tenant prior to an inspection. The tenant is asked to be home alone during the preliminary inspection and to keep a minimum distance of 1.5 meters. If the tenant or Vesteda employee has a cold, a pre-inspection can possibly be carried out via video calling. Also during a final inspection, the tenant is contacted in advance and the precautions are discussed again. The tenant is asked to be home alone during the final inspection and to keep a minimum distance of 1.5 meters.

Delivery of a new rental home
After signing a lease contract, telephone consultation takes place with the tenant to go through the delivery of the new rental home. Our precautions are explained and we ask about any cold complaints. In case of colds, the appointment will be moved or alternative options will be looked into. The tenant is also asked to come alone upon delivery.

Carrying out repairs and handling of malfunctions
Our technical service suppliers and employees will contact tenants in advance by telephone who submit a repair request or report a malfunction. Our precautions are explained and we ask about any cold complaints from the tenant. The appointment will be rescheduled in case of colds.

Monthly rental payment
At the moment, having a home is even more important than ever. During COVID-19, Vesteda supports financially affected tenants with a tailor-made solution, such as suspension or even cancellation of a rental payment. In addition, a number of generic measures apply:

- Tenants who get into acute rent payment problems because of COVID-19 do not have to fear eviction.

- Tenants who are rent arrears do not pay statutory collection costs. Vesteda never charges collection costs, however, as long as overdue lease installments are being processed by Vesteda.

- Tenants with a temporary lease are offered an extension where possible.

Annual rent increase
Vesteda limits the rent increase for all tenants on 1 July. For regulated rental properties, only an inflation correction applies; for liberalized rental properties, the rent is increased by inflation + a maximum of 1%. A tenant letter with this information has been added to the annual rent increase letter, which has now been sent to all Vesteda tenants.

Frequently asked questions

Most frequently asked questions about COVID-19

I cannot pay the rent because of COVID-19. Wat should I do?

At the moment, having your own place to live is even more important than ever. Are you facing acute rent payment problems due to COVID-19?

During the COVID-19 period, Vesteda supports financially affected tenants with a tailor-made solution, such as suspension or even cancellation of a rent payment. In addition, a number of generic measures apply:

• Tenants who get into acute rent payment problems because of the corona measures do not have to fear eviction.
• Tenants who are rent arrears do not pay statutory collection costs. Vesteda never charges collection costs, however, as long as overdue lease installments are being processed by Vesteda.
• Tenants with a temporary lease are offered an extension where possible.

For questions, please contact Vesteda at collections@vesteda.com.


I have an appointment with a Vesteda employee. Which COVID-19 measures do you use?

Vesteda follows the RIVM guidelines with regard to COVID-19.

1.5-metre distance
During the on-site appointment, we strictly follow the guidelines of RIVM. This means that we will not shake hands during the appointment and will remain 1.5 meters away. This 1.5 meter boundary must be guaranteed at the location.
Maximum 3 people present
In addition, a maximum of 3 people may be present at the location. This allows us to better guarantee the 1.5 meter distance limit. If this is not the case, our employee also has the option to cancel the appointment on location.
Cancel the appointment for minor complaints
If you have minor complaints such as a cold or cough, the appointment must be rescheduled. We ask you to cancel the appointment. We do not charge cancellation fees for this.
The Vesteda employee will inform you prior to the appointment of the measures that apply at that time.

A repair is being carried out. What COVID-19 measures does the supplier use?

Vesteda has translated the cabinet policy into specific measures for tenants, employees and suppliers. As a rule of thumb, our employees and suppliers always keep a minimum distance of 1.5 meters from each other and from tenants.


Our technical service suppliers and employees will contact tenants in advance by telephone who submit a repair request or report a malfunction. Our precautions are explained and we ask about any cold complaints from the tenant. The appointment will be rescheduled in case of colds.