Summary corona measures
Vesteda follows the measures that the government is taking to prevent the further spread of the COVID-19 virus. Vesteda has translated the cabinet policy into specific measures for tenants, employees and suppliers. As a rule of thumb, our employees and suppliers always keep a minimum distance of 1.5 meters from each other and from tenants.
A summary of our measures
Viewing of a vacant rental home
Our rental agents and employees will contact future tenants by telephone in advance who wish to view a vacant rental home. Our precautions are explained and we ask about any cold complaints from the person who is going to view the house. In case of any colds, the appointment will be rescheduled.
Viewing a vacant rental home with a tenant
If a tenant has terminated the lease, a viewing of the occupied rental property by a new tenant is only possible if both parties agree to a viewing appointment, i.e. the current and the potential new tenant. In case either of the two parties shows cold symptoms, it is expected that he or she cancels the viewing appointment and informs Vesteda by sending an e-mail to: email@example.com. If either of them does not agree to schedule a viewing, Vesteda can be contacted and an alternative viewing option will be scheduled. At viewings we expect that all RIVM precautions will be taken into account.
Inspecting a rental home
After termination of the lease, telephone consultation takes place with the tenant in order to be able to inspect the current condition of the rental home. This inspection consists of a pre- and final inspection. In many cases, the preliminary inspection takes place physically, unless at that time not all precautionary measures can be taken. These measures are discussed during the telephone consultation with the tenant prior to an inspection. The tenant is asked to be home alone during the preliminary inspection and to keep a minimum distance of 1.5 meters. If the tenant or Vesteda employee has a cold, a pre-inspection can possibly be carried out via video calling. Also during a final inspection, the tenant is contacted in advance and the precautions are discussed again. The tenant is asked to be home alone during the final inspection and to keep a minimum distance of 1.5 meters.
Delivery of a new rental home
After signing a lease contract, telephone consultation takes place with the tenant to go through the delivery of the new rental home. Our precautions are explained and we ask about any cold complaints. In case of colds, the appointment will be moved or alternative options will be looked into. The tenant is also asked to come alone upon delivery.
Carrying out repairs and handling of malfunctions
Our technical service suppliers and employees will contact tenants in advance by telephone who submit a repair request or report a malfunction. Our precautions are explained and we ask about any cold complaints from the tenant. The appointment will be rescheduled in case of colds.
Monthly rental payment
At the moment, having a home is even more important than ever. During COVID-19, Vesteda supports financially affected tenants with a tailor-made solution. In addition, a number of generic measures apply:
- Tenants who get into rent payment problems because of COVID-19 do not have to fear eviction.
- Tenants who are rent arrears do not pay statutory collection costs. Vesteda never charges collection costs, however, as long as overdue lease installments are being processed by Vesteda.
- Tenants with a temporary lease are offered an extension where possible.
Annual rent increase
Vesteda limited the rent increase for all tenants on 1 July 2020. For regulated rental properties, only an inflation correction applied; for liberalized rental properties, the rent was increased by inflation + a maximum of 1%. A tenant letter with this information had been added to the annual rent increase letter, which has been sent to all Vesteda tenants.
Frequently asked questions
Most frequently asked questions about COVID-19