Ga naar het hoofdmenu Ga naar de inhoud
  1. Home
  2. Privacy & cookies

Privacy & cookies

How do we protect your privacy?

Cookies on vesteda.com

Privacy Statement

Vesteda respects your privacy. We value the trust you place in us, and we will do our utmost to protect your privacy. In this privacy policy, we explain why we collect certain personal data, how we protect your privacy. In our cookie policy we explain what cookies we use and for what purpose we use them.

Vesteda processes personal data about you in various situations:

  • If you visit Vesteda.com or another Vesteda website;
  • If you are interested in renting a property from Vesteda;
  • If you are a visiter, supplier or third party;
  • If you are a tenant of Vesteda;
  • If a tenant has given us information about you.

PRIVACY POLICY FOR INTERESTED PEOPLE, CANDIDATE TENANTS AND THIRD PARTIES

This privacy policy consists of two parts:

1.    Our privacy policy in a nutshell
This summarized version informs you:

  • which organisation is responsible for the processing of your personal data;
  • the most important personal data that we process;
  • how to contact us if you have any questions about privacy.

2.    Detailed Privacy Policy
If you would like more information, please read the full version of our privacy policy. In this version, we will answer the following questions:

  1. What is personal data?
  2. What does the processing of personal data entail?
  3. When is it legally permissible for us to process personal data?
  4. What personal data do we process and why?
  5. When do we share your personal data with others?
  6. How does Vesteda deal with camera surveillance and access registration?
  7. How does Vesteda protect your personal data?
  8. For how long does Vesteda keep your personal data?
  9. What are your rights?
  10. How can you contact Vesteda?

1. IN A NUTSHELL

1. The privacy policy in a nutshell

Organisation responsible for your personal data
Vesteda Investment Management B.V. is responsible for the processing of personal data. Our offices are at De Boelelaan 759, 1082 RS in Amsterdam, filed at the Chamber of Commerce under number 14071789.
 
The most important personal data that we process
We process personal data in various situations. Our starting point is that we do not process more data than is required. These are the most important personal data we process:

If you visit a Vesteda website, we will process these data:

  • your click behaviour and other marketing data for which you give permission via the cookie banner;
  • data about your device;

If you register as interested in a rental property with Vesteda, we will process these data:

  • username and password;
  • first and last name;
  • gender;
  • e-mail address;
  • your rental preferences / search criteria;
  • the rental properties you save or for which you register;
  • your language preference.

If you request a viewing, we may need the following additional information from you and any partner or co-tenant in addition to the information already provided above:

  • address;
  • full first names;
  • telephone number;
  • date of birth;
  • family composition and marital status;
  • financial data and income data;
  • work situation;
  • sector in which you work;
  • current living situation;
  • identification type and document number;
  • the period for which you want to rent the property.

If you take an option on a rental property and/or rent a property, we may process, in addition to the above information, the following information about you and any partner or co-tenant:

  • copy of your identity document including its number (no Social Security number);
  • employer's statement and copy of the employment contract;
  • payment details;
  • data relating to income, assets and debts;
  • other documents necessary to determine your suitability as a tenant;
  • results of various legally required examinations;
  • contract terms and tenancy start date.

To see what other data we (possibly) process and for which we need all of these data, please refer to the detailed privacy statement.


Do you have any questions about privacy?
In the detailed version of the privacy statement, we explain how we process your personal data. Do you have any questions about this privacy statement? We will be happy to assist you further. You can send us an e-mail at 
privacy@vesteda.com. You can also contact us at this postal address:
 
Vesteda Investment Management B.V.
Postbus 75675
1070 AR AMSTERDAM

If you feel that your request has not been dealt with properly or if you have a complaint, please contact us. We will try to resolve it together with you as soon as possible. In addition, you always have the right to file a complaint with the Personal Data Authority (AP).

The privacy legislation (AVG) gives you the following rights:

  • Right to information
  • Right of inspection
  • Right of correction
  • Right to restriction
  • Right to object
  • Right to transferability of data
  • Right to be forgotten

2. COMPREHENSIVE PRIVACY POLICY

2. Comprehensive Privacy Policy

In this full version of our privacy policy, we will answer the following questions:
  1. What is personal data?
  2. What does the processing of personal data entail?
  3. When is it legally permissible for us to process personal data?
  4. What personal data do we process and why?
  5. When do we share your personal data with others?
  6. How does Vesteda deal with camera surveillance and access registration?
  7. How does Vesteda protect your personal data?
  8. For how long does Vesteda keep your personal data?
  9. What are your rights?
  10. How can you contact Vesteda?
1. What is personal data
Personal data contains information that is directly about a person, or that can be traced back to that person. This is stated in the General Data Protection Regulation (GDPR).


2. What does the processing of personal data entail?
Vesteda processes personal data. According to the GDPR, processing is everything that can be done with personal data, such as collecting, accessing, rectifying, retrieving, using, distributing, protecting, linking, erasing, or destroying data. This can be done partly or fully automatically. It can also be done manually.
 
3. When are we legally permitted to process personal data?
Vesteda processes personal data carefully and transparently. We only process personal data if it is legally permissible to do so. 'Legally permissible' means:
 

If you would like to enter into an agreement with Vesteda
Have you seen an interesting home at Vesteda or would you like to be kept informed? Then register as an interested party. You hereby enter into an agreement with us and we may process your personal data. We will then inform you about the homes you are interested in, we will communicate about viewings and use the data to assess who is invited to view, we determine who will ultimately be awarded a house and we will use the data to enter into the rental agreement.

If you have clearly given your consent to Vesteda
We may process your personal data if you have given us clear permission to do so. In your profile, fields are marked as not mandatory, if you fill them in, you give us permission to use that data. This data is kept as long as your profile is active or you delete the data yourself.

If you are not assigned a home, you can keep your data and documents for another 3 months. This means that you do not have to submit all the documents again for a new viewing.

If you are no longer interested, you can unsubscribe at huurbij.vesteda.com in the privacy menu. Your entire profile will then be deleted.

Even if you upload documents or data that you think may be relevant to the award of a home, you also give us permission to use these documents or data. However, we first deal with the required documents that are requested.

If Vesteda has a legal duty
Vesteda may process your personal data if we are obliged to do so by law.

If Vesteda has a legitimate interest
Vesteda may process your personal data if we have a legitimate interest in doing so. This means that it is very important for Vesteda to process your personal data. For example for business safety and information security, for good business operations, or to prevent theft and fraud.

In the case of wanted homes, we also request some information from you before viewing in order to organize the process more efficiently. It turns out that there are otherwise many viewings unnecessarily taking place, which is annoying for you, but also for the departing tenant. So we only want to do viewings with people who actually can and want to rent.

4. What personal data do we process and why?

We process personal data in various situations. Our basic principle is that we do not process more data than necessary. We process personal data in the following cases.

If you register as interested in a rental property with Vesteda

Would you like to stay informed about soon available rental properties? Or save your search profile? Then we will process these personal data:

  • username and password;
  • first and last name;
  • gender;
  • e-mail address;
  • rental property requirements;
  • desired rental period;
  • information about your personal living situation;
  • the rental properties you favourite or for which you register;
  • the content of messages you have sent to us, such as feedback and product reviews you have written, or questions and information you have provided to customer support. When you contact us, telephone calls or chat sessions with our employees may be recorded and monitored;
  • information about your device, such as IP address (and associated inaccurate location information), internet browser and device type, device IDs, login and logout information, regional and language settings;
  • website usage data;
  • whether you would like to receive updates by email.

If you request a viewing for a property

Would you like to view a rental property? Then, in addition to the above data, we process (depending on the specific rental property) the following personal data of you (and possibly your partner or co-tenant):

  • initials and title;
  • full first names;
  • address;
  • telephone number;
  • date of birth;
  • family composition and marital status;
  • financial data;
  • details of who your possible co-tenant is (e.g. name, contact details and gender);
  • work situation (employment and type of contract / entrepreneur / retired);
  • your current living situation (tenant, house sold, homeowner, resident);
  • identification type and document number;
  • the period for which you want to rent the property;
  • country of origin;
  • nationality;
  • the dwelling you wish to visit;
  • images from door or security cameras.

In the case of properties for which there is a great deal of interest or where there is a short follow-up time, we can request any further information or documents necessary for the selection of a property prior to the viewing.

Would you like to rent a property and /or take an option on a property at Vesteda?

Vesteda rents and sells properties. As a tenant you have the possibility of taking an option on the property. In both cases we will process your (and possibly your partner or co-tenant's) personal data as stated below, in addition to the aforementioned data, when creating a rental contract or when applying for an option on a property:

  • a copy of your proof of identity including the document number (not a Burgerservicenummer);
  • the residence in question, with all the associated data;
  • financial data (such as income, surety, assets and debts / financial obligations);
  • information about your employer (if applicable);
  • employer's statement or copy of the employment contract if you are employed;
  • payment details (method of payment, IBAN and verification thereof (e.g. copy of bank statement));
  • information relating to alimony or divorce;
  • data relating to your company, turnover and income security;
  • information relating to a benefit;
  • a statement of truth;
  • sector in which you are active;
  • a photograph of you (to check your identity in person);
  • a statement about a care indication;
  • results of a customer and credit investigation;
  • other statements from you or a third party;
  • if you have previously been a tenant, we will also process data from our previous experiences with you (if we still have them);
  • signature and other signature data;
  • other data and documents that you provide to us.

We need this personal information to do our job properly:

  • To speak to you in the appropriate manner.
  • To keep you informed about suitable homes.
  • To better understand the needs of our online visitors and online users and to tailor our services accordingly.
  • To allow our websites to function and to give users access to their own data.
  • To maintain contact with online users in various ways and to make appointments.
  • We carry out a financial and creditworthiness test to check whether online users are able to rent a property.
  • To enable online users and interested parties to view a property.
  • We do a tenant survey to assess whether you comply with our rental policy and to determine who is appointed a property. For more information we refer to our rental conditions.
  • We verify the identity of online users. We use various personal data for this purpose, including a copy of their passport or identity card. Upon delivery of a property we check whether the tenant is really the person on the passport photo or on the identity card.
  • Do we conclude a rental agreement with an online user or interested party? Then we will use their personal data to enter into and execute this agreement. For more information about this we would like to refer to our privacy statement for tenants.
  • We rent, manage and maintain lettable properties such as residential and business premises, residential complexes, rooms and parking garages. We use the data to make access passes for our tenants.
  • In order to comply with legal obligations and agreements with other parties. For example with the AFM, FIU, tax authorities, police and municipalities.
  • We also extract statistics from the data and those of all other (potential) tenants, which we use as management control information.
  • To safeguard and protect our business operations and to identify and help minimise or prevent fraud, unauthorised activities, claims and other liabilities.
  • To report changes in policies, documents and our services.
  • To record and handle questions, complaints and requests.
  • To prevent or deal with security and usage incidents.
 
If you are on our blacklist
Vesteda keeps a blacklist for its own use. This list includes people who we are no longer willing to rent accommodation to, because we feel that they provided false information when registering for a rental property, because they disregarded the rules of the tenancy agreement, or because they behaved undesirably as tenants, to name a few examples.
 
We think very carefully before we place someone on our blacklist and consider aspects such as how serious the misconduct was. We also consider the chance of the tenant causing the same problems to another rental company. For more information please look at the privacy statement for rentals.
 
5. When do we share your personal data with others?
We treat your personal data confidentially. This means that we only share it with others in the following cases.

If you have given permission for this
If you have given permission to place cookies when visiting our website, we will provide the personal data for which you consent to the parties identified in the cookie policy.

If necessary to conclude the lease with you
For example, we share your personal data with other parties to check whether your ID is valid and whether you have enough income to rent a home.

If there is a legitimate interest
Vesteda may share your personal data if we have a legitimate interest in doing so. This means that it is very important for Vesteda to share your personal data. For example, if our systems for reporting, reporting or suspecting crimes are misused.

If required by law
According to the law, in some cases we are obliged to share personal data with other parties. For example, we must share personal data with the AFM, the tax authorities or the police if they request it.

If another party acts on your behalf
If you ask another party to communicate with Vesteda on your behalf, such as a lawyer, we may share your personal data with this party.
 
6. How does Vesteda deal with camera surveillance and access registration?
Some of Vesteda's complexes have installed security cameras or keep electronic access records (the latter being mainly for multi-story car parks). We do this to combat nuisance, crime, and vandalism and to protect the residents and their property. Vesteda or an Owners' Association uses the images and access records only in the following cases:

  1. After incidents: to determine the nature of the violation and to be able to identify the perpetrators, parties involved or witnesses.
  2. If a data subject specifically requests access to the images on which he / she occurs.
  3. If there is reason to do so, to check that everyone keeps to the regulations, rules of conduct, or conditions applicable to tenants.
We have adopted a Camera Surveillance Policy that clearly lays down who has access to the images, as well as the retention period for these images. These rules and procedures can be obtained from the Owners' Association or from Vesteda.
 
7. How does Vesteda protect your personal data?
Vesteda processes your personal data in a proper and careful manner. We do of course comply with the legal requirements in this regard. We have taken technical and organizational measures to protect your personal data against loss. These measures also ensure that nobody can process your personal data unlawfully.
 
How do we protect the personal data we share with third parties?
We conclude a processor agreement with organizations that process your personal data on our behalf. This agreement stipulates that they will treat your personal data as securely and confidentially as Vesteda does.
 
How do we protect the personal data that we share outside the EU?
Vesteda also shares personal data with countries outside the EU. We only share your personal data with countries that protect and secure your personal data properly. We use international guidelines to determine whether this is the case. You can request these guidelines from us.
 
8. For how long does Vesteda keep your personal data?
Personal data is subject to statutory retention periods. We do not store your personal data for longer than these periods. Nor do we store your personal data for any longer than is necessary for the purpose for which we have processed it.
 
These are our main retention periods:
  • If you register to rent from us, but no tenancy agreement is entered into, we will delete all your personal data after one year.
  • If we turn down your rental application because you provided false information in your first application, we will retain your name, emailadress and the reason for turning down the apllication for a maximum of 5 years after your application was turned down.
  • If you provide us with documents proving eligibility for a rental property, we will remove it no later than three monthsafter rejection, unless you ask us to save it for one year more.
  • Have we dissolved your rental agreement because you disregarded the rules, we will retain the personal data we have processed for that purpose for a maximum of five years after the end of the tenancy agreement.
  • Data from visitors to our websites is stored for 3 months and then stored anonymously and aggregated.
  • We keep data on complaints and requests received for 2 years.
  • Data that you have emailed or filled in via the contact form will be kept for 2 years

9. What are your rights?

You have the right to access, rectify, erase, object to, limit, and transmit the personal data we hold about you. You may at any time withdraw your consent to our processing your personal data. This means that we had the right to process your personal data before this, but not afterwards.
 
Do you want to exercise your rights?
If you want to exercise the rights set out above, please  send an e-mail to privacy@vesteda.com or a letter to: Vesteda Investment Management B.V., Postbus 75675, 1070 AR AMSTERDAM
 
Do you have a complaint?
If you have a complaint about the processing of your personal data, please contact us at the address given above. We will do everything we can to resolve the situation. If that does not prove possible, you can lodge a complaint with the privacy regulator, the Data Protection Authority (Dutch: AVG).
 
10. How can you contact Vesteda?
If you have any questions about this privacy policy, we'd be pleased to help you. You can send an e-mail to privacy@vesteda.com. You can also contact us at this postal address:
 
VestedaInvestment Management B.V.
Postbus 75675
1070 AR AMSTERDAM

We reserve the right to amend this privacy policy. If we do, we will inform you of this on our website. We advise you to read this privacy policy regularly.

Our Cookie Policy

We think it is important that our websites easy to use for our visitors and that they technically work well. For this reason we make use of cookies. What does that mean for you as a visitor? That we explain in our cookie policy. Herein we describe what cookies are, what cookies we use and for what purpose we use them.

Cookies on vesteda.com

By continued use of our website(s) or if you close the cookie banner, you give us permission to read out the cookies we call in this cookie policy.

What are cookies?
A cookie is a small text file on our Webpage server that contains relevant information from the browser. We collect and analyse this information which is connected to the use of this website. Our Webpage server may only retrieve cookies on the information which has been exchanged over the internet between you and Vesteda.

What cookies do we use?
We place the following cookies on our website(s): cookies for analytics, advertising and functional services, and marketing-cookies. 

How can I modify or delete cookies?
You can adjust the settings of your browser so that you:
a) receive a warning before cookies are placed, or
b) all cookies or only the third party cookies can refuse.
 
Enable/disable cookies
Take the following steps:
1. in your browser, for example Internet Explorer, Google Chrome or Safari, click settings and select clear browsing data, or delete. To delete your stored cookies.
2. If you revisit the Vesteda Web site, you will receive again whether you want to accept or decline cookies. Click reject.

Questions
If you have any questions or comments please contact us.