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What are service costs?

Service costs are costs in addition to the basic rent. The service costs must be clearly separated from the basic rent listed in the lease. Service costs can only be charged if agreed in advance between the tenant and Vesteda and agreed and set out in the lease. The service costs include, but are not limited to, the following costs:

  • Communal area:
    Electricity, cleaning, property manager, lighting, Maintenance and clearning of communal areas, such as the staircases and garden.

  • For some buildings, costs for the use of power, heating and water are included.

With every new lease for a single-family home, Vesteda charges service costs per month. These service costs relate to the maintenance of your central heating system, sewer unblocking and or the maintenance of a communcal garden.

Each month you pay an advance on the service costs, and each year you will receive an annual statement for service costs over the preceding calendar year. 

The service cost statement will list each cost type being charged to you individually in the statement, and will also indicate your share in the total service costs of the complex. On the statement, Vesteda will indicate how much you have paid in advances and what the ultimate service costs were.

This will allow you to check whether the costs have been calculated correctly and whether there is any outstanding amount to be settled, either in your or in Vesteda’s favour.

Whenever the lease ends (for example, if you move), after the calendar year in which your lease ends you will receive a service cost bill for the portion of the year that you rented from Vesteda in accordance with the normal billing procedure.
What are the service costs of my property?

Service costs are costs that are added to the basic rent of a property. The service charges must be clearly separated from the basic rent in the rental contract. Service costs may only be charged if this is agreed beforehand between the tenant and Vesteda and laid down in the rental contract. Service costs include among others the following costs:

Communal area

- Electricity

- Electricity Cleaning

- Housekeeping

- Lighting

- Heating system

The following costs are for the tenants own account

- Electricity

- Heating system

- Water supply

With each new rental contract for a single-family residence, you also pay service charges. These service charges relate to, among other things: the malfunction maintenance of your central heating system, sewer unblocking or for the maintenance of a communal garden.

We try to make the service settlement as clear as possible, but we can imagine that you still have questions about it. On this page you will find the answers to the most frequently asked questions about the service costs settlement.

My question about the service costs is not listed. What should I do?

If your question about service costs is not listed, please ask your question via mijn.vesteda.com or by sending an e-mail to sskhuurdersvragen@vesteda.com.

Where in the account can the digital settlement of the service costs be found?

Where in the account can the digital settlement of the service costs be found?

You can find it at www.mijn.vesteda.com >correspondence>received documents.

What are the administration costs on my service settlement?

We charge an administration fee for drawing up the service settlement. The minimum administration fee is € 7.50 per settlement per unit.

Is the monthly advance amount for service and/or heating costs fixed for the entire year?

No, in June an interim analysis will take place to determine whether the monthly advance for energy costs should be adjusted downwards or upwards. You will of course receive another e-mail or letter from us about this.

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Service charges

With each new rental agreement for a home, you also pay service charges. Read what this means for you.

Can I adjust the advance amount for my monthly service charge?

It is possible to have the amount of your monthly advance payment for service costs be adjusted. Please send an e-mail to sskhuurdersvragen@vesteda.com, stating your name and address, and the reason why.

You can specify the amount you want to pay as a monthly advance for the service costs. We will check your request first and adjust the service costs. However, we don't want you to have to pay extra at the end of the year. Therefore, we estimate the annual service costs as accurately as possible. Based on this, you will receive a proposal for a monthly advance payment amount. We recommend that you comply to this adjustment as an advance amount.

What service charges do I have to pay for?

In your contract and the proposal for the increase in monthly service and/or heating costs for 2023, you will find each cost type, which will be charged, listed separately. You will also find this in the service and/or heating cost statement.
A breakdown of your advance payment can also be found on mijn.vesteda.com.

Why is the settlement of service and/or heating costs sent so late?

Our aim is to send out the annual statement before July 1st. However, we are partly dependent on suppliers such as water and energy companies when drawing up the statement. Unfortunately, the planning is not entirely in our own hands.

After all, we can only draw up a final statement once we have received all the necessary information.