Camerasurveillance Vesteda

Vesteda uses camera surveillance to ensure the safety of residents, visitors and its property. It helps to prevent incidents such as burglary, vandalism and unauthorised access.

Vesteda bases its camera surveillance on its legitimate interest, as referred to in Article 6(1)(f) of the General Data Protection Regulation (GDPR). In doing so, we have carefully weighed how we protect the privacy of residents and visitors.

No, the system only records images. No sound recordings are made.

Cameras are located at strategic points in and around the complex, such as entrances, corridors and bicycle sheds. No cameras are installed in private areas, such as homes or storage units.

Vesteda informs residents in advance in writing. In addition, warning stickers or signs have been placed in visible locations.

No, recordings are not monitored continuously. Footage is only viewed in the event of an incident or at the request of an authorised agency.

Vesteda is responsible for the management, maintenance and security of the camera system. It may outsource technical management to a specialised party, with whom it has reached clear agreements.

Vesteda checks the system periodically. Any malfunctions are rectified as quickly as possible.

Yes, the costs of camera surveillance are part of the service package.

Yes, you have the right to access the footage pursuant to the GDPR. Vesteda will carefully assess your request and weigh your interests against the privacy of others in the footage.

No, you can only view the footage. A copy will not be provided unless required by law or with the consent of all parties involved.

Yes, if you have reported the incident to the police and give a clear description of the incident (date, time, location), you can request access. Vesteda will then weigh the interests involved.

You are given access at a Vesteda location, in the presence of the Vesteda Management Board. You will be asked to provide proof of identity and sign an access declaration in which you promise to treat the information confidentially.

Vesteda only views footage when strictly necessary. Your privacy is always taken into account.

Footage is retained for a maximum of four weeks. If an incident has been reported, the images are retained for up to four weeks after the incident has been dealt with. A different period applies in the event of a police investigation.

Footage is automatically deleted unless it is needed for an ongoing investigation.

Vesteda has taken technical and organisational measures, such as encryption, access management and logging. These are evaluated on a regular basis.

Only authorised employees or external parties with a processing agreement have access, and only when necessary.

Vesteda only provides the police, judicial authorities or other competent authorities with footage, and then only on a legal basis.

You have the right to access, object to and restrict processing. You can submit your request via privacy@vesteda.com.

Yes, you can do so via the same email address. Vesteda will carefully assess your objection.

You can send an email to privacy@vesteda.com. If you are unable to resolve the issue with Vesteda, you can contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), or file legal proceedings.

No, this Protocol does not apply to complexes that are not wholly owned by Vesteda and where there is a homeowners’ association. In that case, the homeowners’ association is responsible for camera surveillance.

In that case, you can contact the homeowners’ association with any questions, complaints or requests for additional information about camera surveillance.